Frequently Asked Questions

Find reliable support, delivery details, and current policy information regarding your Second Wind Research orders.

How much does shipping cost?

Orders totaling more than $250 qualify for free shipping. Orders totaling $250 or less will be charged the applicable flat-rate shipping fee at checkout.

What shipping method does Second Wind Research use?

All orders are shipped through the United States Postal Service using USPS Flat Rate shipping.

Does Second Wind Research ship internationally?

No. Second Wind Research currently ships only within the United States. We do not ship internationally.

How quickly will my order ship?

Orders are generally processed and shipped within 24 hours, Monday through Friday.

When will weekend or holiday orders ship?

Orders placed after 5:00 p.m. EST on Friday, over the weekend, or on a federal holiday will ship on the following business day.

Will I receive tracking information?

Yes. Tracking information will be sent to the email address used when placing your order once the shipping label has been created. Please allow time for USPS to scan the package and update the tracking information.

What should I do if my tracking information has not updated?

USPS tracking may take up to 24 hours to update after a shipping label is created. If your tracking information has not updated after that time, email us at support@secondwindresearch.com.

Can I change my shipping address after placing an order?

Email support@secondwindresearch.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or a shipping label has been created.

What should I do if my package is delayed, missing, or damaged?

Email support@secondwindresearch.com and include your order number, shipping address, and a description of the issue. For damaged packages, please include clear photographs of the package and its contents.

How can I contact Second Wind Research?

For order questions, shipping inquiries, damaged or missing packages, eligible refunds, or general support, email: support@secondwindresearch.com. Please include your order number in the subject line whenever possible. We typically respond within 24–48 business hours, Monday through Friday, excluding weekends and federal holidays.

Still have questions about shipping?

Our support team is here to help. Contact us directly and we’ll respond within 24–48 business hours.