Frequently Asked Questions
SHIPPING
How much does shipping cost?
Orders over $250 qualify for free shipping. Orders of $250 or less will be charged the applicable flat-rate shipping fee at checkout.
What shipping method does Second Wind Research use?
All orders are shipped through the United States Postal Service using USPS Flat Rate shipping.
Does Second Wind Research ship internationally?
No. Second Wind Research currently ships only within the United States. We do not ship internationally.
How quickly will my order ship?
Orders are generally processed and shipped within 24 hours, Monday through Friday.
When will weekend or holiday orders ship?
Orders placed after 5:00 p.m. EST on Friday, over the weekend, or on a federal holiday will ship on the following business day.
Will I receive tracking information?
Yes. Tracking information will be sent to the email address used during checkout after the shipping label has been created. Please allow time for USPS to scan the package and update the tracking information.
What should I do if my tracking information has not updated?
USPS tracking may take up to 24 hours to update after a shipping label is created. If it has not updated after that time, email support@secondwindresearch.com.
What should I do if my package is marked delivered but I cannot find it?
Check around your property, mailbox, and any secure delivery locations. You should also ask other members of your household and nearby neighbors. If the package is still missing, contact your local USPS office and email support@secondwindresearch.com with your order number.
What should I do if my package arrives damaged?
Email support@secondwindresearch.com as soon as possible. Include your order number and clear photographs of the shipping package, product packaging, and damaged contents. Keep all packaging until our support team has reviewed the issue.
ORDERS
How will I know that my order was received?
An order confirmation will be sent to the email address entered during checkout. Check your spam or junk folder if you do not see it.
Can I change my shipping address after placing an order?
Email support@secondwindresearch.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or a shipping label has been created.
Can I change or cancel my order?
Contact us immediately at support@secondwindresearch.com. We cannot guarantee that an order can be changed or canceled after processing has started.
What should I do if I entered the wrong email address?
Email support@secondwindresearch.com with your name, order number, and correct email address.
What payment methods do you accept?
The payment methods currently available will be displayed during checkout.
Why was my payment declined?
Payments may be declined by your bank or card issuer for several reasons. Confirm that your billing address and payment information are correct. Contact your financial institution if the payment continues to be declined.
RETURNS & REFUNDS
What is your return and refund policy?
Please review the Refund and Return Policy posted on our website for complete information about returns, refunds, damaged shipments, and eligible claims.
What information should I include when contacting support about an order?
Include your:
Order number
Full name
Email address used during checkout
Description of the issue
Photographs, when the package or product is damaged
Providing complete information helps us respond more quickly.
PRODUCTS
Are Second Wind Research products intended for human or animal use?
No. Products sold by Second Wind Research are intended strictly for laboratory and research purposes only. They are not intended for human consumption, veterinary use, medical treatment, diagnosis, or household use.
Does Second Wind Research provide medical or dosing advice?
No. Second Wind Research does not provide medical advice, treatment recommendations, dosing instructions, or guidance for human or animal use.
Where can I find product information?
Available product details and specifications are listed on the individual product page. Please review the product page carefully before ordering.
Where can I find storage and handling information?
Follow the storage and handling information provided on the product label or individual product page. Products should be handled only by qualified individuals using appropriate laboratory procedures.
What should I do if I receive the wrong product?
Do not open or use the product. Email support@secondwindresearch.com with your order number and clear photographs of the item you received.
CUSTOMER SUPPORT
How can I contact Second Wind Research?
For order questions, shipping inquiries, damaged or missing packages, eligible refunds, or general support, email:
support@secondwindresearch.com
Please include your order number in the subject line whenever possible.
How quickly will customer support respond?
We typically respond within 24–48 business hours, Monday through Friday, excluding weekends and federal holidays.
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