Refund and Return Policy

Last Updated: July 31, 2026

Second Wind Research Labs is a trade name operated by Renew Peptide Health LLC.

This Refund and Return Policy applies to purchases made through secondwindresearch.com.

1. All Sales Are Final

Because our products are specialized research materials that require controlled handling, storage, safety, and chain-of-custody procedures, all sales are final except where otherwise required by law or expressly approved by Second Wind Research Labs in writing.

We do not accept routine returns, exchanges, cancellations, or refunds for reasons including:

Change of mind
Accidental or incorrect ordering
Ordering the wrong product, concentration, or quantity
Failure to review the product description
Unused or unwanted products
Research project cancellation or modification
Dissatisfaction with research results
Incompatibility with a particular experiment or research procedure
Failure to verify product specifications
Regulatory or legal changes occurring after purchase
Improper storage, handling, transfer, or use after delivery
Purchase by an unauthorized individual
Failure to obtain required approvals, permits, credentials, or authorizations

This Policy does not eliminate any right or remedy that cannot legally be waived.

2. Why Products Cannot Be Returned

Products cannot ordinarily be accepted back into inventory after they have left our control because we cannot verify:

How the product was handled
Whether the package or product was opened
Whether proper storage conditions were maintained
Whether the product was contaminated, altered, transferred, or improperly handled
Whether chain-of-custody and safety requirements were maintained

Returned products cannot be restocked, resold, or redistributed unless Second Wind Research Labs expressly determines otherwise in writing.

Do not send a product back without prior written authorization. Unauthorized returns may be refused, discarded, or returned to the sender and will not automatically qualify for a refund, replacement, exchange, or store credit.

3. Customer Responsibility Before Ordering

Before submitting an order, you are responsible for:

Reviewing the complete product description
Confirming the product name, quantity, concentration, and specifications
Determining whether the product is appropriate for your intended research
Confirming that your intended use is lawful
Confirming that purchase, possession, handling, storage, and use are permitted in your jurisdiction
Obtaining any required institutional approvals, licenses, permits, credentials, or authorizations
Providing complete and accurate billing, contact, and shipping information
Reviewing applicable storage and handling information
Contacting us with questions before submitting the order

4. Order Changes and Cancellations

Contact support@secondwindresearch.com immediately if you need to request an order change or cancellation.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Orders may enter processing or have a shipping label created shortly after placement.

If we approve a cancellation before shipment, we will generally void the charge or refund the amount paid for the canceled portion.

Once an order has shipped, it cannot be canceled or returned because of a customer ordering error, address error, or change of mind.

5. Incorrect, Missing, or Damaged Orders

Contact support@secondwindresearch.com within 48 hours after delivery if:

You received a product different from the product shown on your order confirmation
A purchased product is missing from the package
The package or product arrived visibly damaged
You believe the product has a manufacturing or packaging defect

Include:

Your full name
Order number
Email address used for the order
A detailed description of the issue
Clear photographs of the shipping package
Clear photographs of the shipping label
Clear photographs of the product packaging and affected product

Do not open, use, discard, alter, transfer, or dispose of an incorrect or damaged product unless we instruct you to do so. Keep all packaging until the review is complete.

Failure to provide timely notice, photographs, packaging, or other reasonably requested information may prevent us from verifying or resolving the claim.

6. Available Remedies

Each claim is reviewed individually.

If we confirm that Second Wind Research Labs shipped an incorrect product, omitted a purchased product, or provided a product that was damaged before or during delivery, the available remedy may include:

Replacement of the affected product
Shipment of the missing product
Store credit
Refund of the affected product
Another reasonable resolution

The appropriate remedy will be determined by Second Wind Research Labs based on the circumstances, available inventory, supporting documentation, applicable carrier procedures, and applicable law.

A replacement, credit, or refund for one affected product does not automatically entitle the customer to a refund of unaffected products or shipping charges.

7. Lost or Missing Shipments

A tracking status showing “delivered” does not automatically establish that a package was stolen, lost, or misdelivered.

Before submitting a claim, check:

Your mailbox
Porches and other delivery locations
Secure package areas
Other household members
Nearby neighbors
Your local United States Postal Service office

Contact support@secondwindresearch.com promptly if the package cannot be located.

We may require you to:

Confirm the shipping address
Contact the carrier
Complete a carrier claim or missing-mail request
Provide a written statement
Provide additional identification or documentation
Cooperate with a carrier or fraud investigation

Lost, stolen, misdelivered, or delivered-but-not-received claims are reviewed individually. A refund or replacement is not automatic and may depend on the carrier’s findings, the tracking record, prior claims, address accuracy, and other relevant circumstances.

8. Address Errors and Refused Packages

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed delivery, returned packages, loss, or additional costs resulting from:

Incorrect or incomplete addresses
Missing apartment, suite, unit, or building information
Incorrect ZIP Codes
Refusal of delivery
Failure to retrieve a package
Addresses that cannot receive the selected shipping service

If a package is returned to us, we may require payment of additional shipping charges before reshipping it. Products returned by the carrier do not automatically qualify for a refund.

9. Storage and Handling After Delivery

You are responsible for inspecting the package promptly and following all storage and handling information shown on the product label, product page, or accompanying documentation.

We are not responsible for contamination, degradation, damage, loss, reduced suitability, or altered results caused by:

Improper storage
Temperature exposure after delivery
Improper handling
Opening or transferring the product
Failure to follow product information
Unauthorized use
Human or animal administration
Use inconsistent with the stated research purpose
Access by children, animals, or unauthorized persons

10. Payment Disputes and Chargebacks

Contact support@secondwindresearch.com before initiating a payment dispute so that we have an opportunity to investigate and address the issue.

Fraudulent chargebacks, knowingly false disputes, or disputes used to avoid this Policy may result in:

Suspension or termination of the customer account
Cancellation of pending orders
Refusal of future orders
Submission of supporting documentation to the payment processor
Collection or legal action where appropriate

Nothing in this section prevents a customer from reporting a genuinely unauthorized or incorrect charge or exercising a right that cannot legally be waived.

11. Research-Use Restrictions

All products are intended solely for lawful laboratory, analytical, educational, and scientific research.

Products are not intended for human consumption, human administration, animal administration, veterinary use, medical use, therapeutic use, diagnostic use, cosmetic use, household use, or any other consumer application.

A customer’s failure to comply with research-use restrictions does not create a right to a return, exchange, replacement, credit, or refund.

12. Policy Acceptance

By placing an order, you acknowledge and agree that:

You have reviewed this Policy
All sales are final except as specifically stated in this Policy or required by law
Products ordinarily cannot be returned after shipment
You are responsible for verifying your order before submitting payment
You are responsible for complying with applicable laws and research-use restrictions
You will promptly inspect the order and provide requested documentation for any eligible claim

13. Relationship to Other Policies

This Policy forms part of the Second Wind Research Labs Terms and Conditions.

If this Policy conflicts with the Terms and Conditions, the Terms and Conditions will control unless applicable law requires otherwise.

14. Governing Law

This Policy is governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Contact Information

Questions or eligible claims must be submitted by email to:

Second Wind Research Labs
Renew Peptide Health LLC
Email: support@secondwindresearch.com
Mailing address: P.O. Box 68, Union Grove, NC 28689
Website: secondwindresearch.com

Include your order number in the subject line whenever possible.

We typically respond within 24–48 business hours, Monday through Friday, excluding weekends and federal holidays.