Shipping Policy

Last Updated: July 31, 2026

Second Wind Research Labs is a trade name operated by Renew Peptide Health LLC.

This Shipping Policy applies to orders placed through secondwindresearch.com.

1. Order Processing

Orders are generally processed and shipped within 24 hours, Monday through Friday.

Orders placed after 5:00 p.m. Eastern Time on Friday, over a weekend, or on a federal holiday will be processed on the following business day.

Processing times are estimates and are not guaranteed. An order may require additional time because of:

Purchaser-qualification review
Order verification
Payment review
Address verification
Suspected fraud
Product availability
Legal or regulatory concerns
Weather, carrier disruptions, or events outside our reasonable control

An order confirmation means that we received the order. It does not necessarily mean that the order has been accepted, approved, processed, or shipped.

2. Shipping Method

Orders are generally shipped through the United States Postal Service using the USPS shipping service displayed during checkout.

Available shipping services, rates, and delivery estimates may change without notice.

We reserve the right to use another appropriate carrier or service when reasonably necessary because of availability, service disruptions, package requirements, address restrictions, or other operational considerations.

3. Shipping Charges

Orders with a merchandise subtotal of $250 or more qualify for free standard shipping unless otherwise stated on the website or during checkout.

Orders with a merchandise subtotal below $250 will be charged the applicable flat-rate shipping fee displayed during checkout.

Taxes, discounts, gift cards, previously purchased products, canceled items, refunded items, and other excluded amounts may not count toward the free-shipping threshold.

4. United States Shipping Only

We currently ship only to eligible addresses within the United States that are accepted by our checkout and shipping systems.

We do not offer international shipping.

We reserve the right to decline shipment to a particular address, jurisdiction, forwarding service, mail-receiving service, or location when necessary because of legal, regulatory, carrier, fraud-prevention, safety, or operational concerns.

5. Tracking Information

Tracking information will be sent to the email address associated with the order after the shipping label has been created.

Please allow up to 24 hours for the carrier to scan the package and begin displaying tracking activity.

Creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

Customers are responsible for monitoring tracking information and promptly retrieving delivered packages.

6. Delivery Estimates

Carrier delivery dates and transit times are estimates and are not guaranteed.

Second Wind Research Labs is not responsible for delays resulting from:

Weather
Carrier operations
Federal holidays
Service interruptions
Transportation delays
Natural disasters
Government action
Security screening
Incorrect or incomplete addresses
Purchaser-verification reviews
Events outside our reasonable control

A shipping delay does not ordinarily qualify an order for cancellation, return, or refund after the package has shipped.

7. Packaging

Orders are packaged securely to help protect product integrity during ordinary domestic transportation.

We generally use plain exterior shipping packaging when practicable. Exterior packaging may contain return-address information, carrier labels, barcodes, handling information, or other markings required for delivery or compliance.

Product identity, storage information, warnings, and research-use restrictions may appear on the internal product packaging or label.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, unit, building, or mailbox number.

Contact support@secondwindresearch.com immediately if you discover an address error.

We cannot guarantee that an address can be changed after an order is submitted. Once an order has entered processing, a label has been created, or the package has been transferred to the carrier, we may be unable to modify or redirect it.

Second Wind Research Labs is not responsible for delays, returns, failed delivery, or loss caused by incorrect or incomplete customer-provided address information.

Additional charges associated with correcting, redirecting, returning, or reshipping an order may be the customer’s responsibility.

9. Order Verification

Second Wind Research Labs reserves the right to verify any order before shipment.

Verification may include:

Confirming purchaser identity
Confirming age
Confirming billing or shipping information
Confirming institutional or organizational information
Reviewing the intended research purpose
Reviewing purchaser certifications
Contacting the customer by email
Requesting identification, credentials, or other documentation
Reviewing suspected fraud, prohibited use, or unusual order activity

Orders may be placed on hold while verification is completed.

An order that cannot be verified, contains incomplete or inaccurate information, or indicates a prohibited use may be rejected or canceled. If we cancel an order before shipment, we will generally void the charge or refund the amount paid for the canceled portion.

10. Damaged Shipments

Inspect the package promptly after delivery.

If the package or product arrives visibly damaged, contact support@secondwindresearch.com within 48 hours after delivery.

Include:

Your full name
Order number
Email address used for the order
Clear photographs of the exterior shipping package
Clear photographs of the shipping label
Clear photographs of the internal packaging
Clear photographs of the affected product

Keep the product and all packaging until we complete the review.

Do not open, use, transfer, discard, or dispose of a visibly damaged product unless we instruct you to do so.

Claims are reviewed individually. An available remedy may include replacement, store credit, refund of the affected product, or another reasonable resolution at our discretion and as required by law.

11. Missing or Incorrect Products

Contact support@secondwindresearch.com within 48 hours after delivery if a purchased product is missing or you received a product different from the item shown on your order confirmation.

Do not open or use an incorrect product.

Provide your order number and clear photographs of:

The product received
The internal packaging
The exterior package
The shipping label

We may require additional information before resolving the claim.

12. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Check your mailbox and all normal delivery locations
Check porches, side doors, garages, and secure package areas
Ask members of your household
Ask nearby neighbors
Confirm the shipping address on the order
Contact your local United States Postal Service office

If the package still cannot be located, contact support@secondwindresearch.com promptly and include your order number.

We may require a carrier investigation, missing-mail request, written statement, identification, address verification, or other documentation.

Replacement or refund is not automatic. Claims are evaluated based on the carrier’s records, address accuracy, prior claims, available evidence, and other relevant circumstances.

13. Lost Shipments

A package may be considered lost only after sufficient time has passed and the carrier’s tracking or investigation supports that conclusion.

If the carrier confirms that a package was lost before delivery, Second Wind Research Labs may provide a replacement, store credit, refund, or another reasonable resolution at our discretion and as required by law.

We are not responsible for packages lost because of an incorrect or incomplete address supplied by the customer.

14. Refused, Undeliverable, or Returned Packages

Packages that are refused, unclaimed, undeliverable, or returned because of customer-provided address information do not automatically qualify for a refund.

If a package is returned to us, we may:

Request corrected address information
Require payment of additional shipping charges
Reship the order when appropriate
Cancel the order when appropriate
Decline reshipment because of product-integrity, chain-of-custody, safety, fraud, or compliance concerns

Any available credit or refund will be determined according to the circumstances, our Refund and Return Policy, and applicable law.

15. Storage and Handling Upon Delivery

Customers must promptly retrieve delivered packages and review all product-specific labels, storage information, handling instructions, and documentation.

Unless a product page or shipping option expressly states otherwise, the use of standard domestic shipping does not create a guarantee regarding a specific package temperature at every point in transit.

After delivery, the customer is solely responsible for appropriate storage, security, handling, research use, and disposal.

Second Wind Research Labs is not responsible for product loss, degradation, contamination, or reduced suitability resulting from delayed retrieval, improper storage, temperature exposure after delivery, improper handling, or use inconsistent with product information.

16. Research-Use Notice

All products are intended solely for lawful laboratory, analytical, educational, and scientific research.

Products are not intended for:

Human consumption or administration
Animal consumption or administration
Veterinary use
Medical, therapeutic, or diagnostic use
Food use
Cosmetic use
Household or personal use
Any other consumer application

By placing an order, the purchaser accepts responsibility for ensuring compliance with all applicable federal, state, and local requirements concerning purchase, possession, shipment, receipt, handling, storage, research, transfer, and disposal.

17. Transportation Compliance

Products will be packaged and offered for shipment in accordance with applicable carrier requirements and transportation laws based on the information reasonably available to Second Wind Research Labs.

We reserve the right to:

Change the carrier or service
Require different packaging
Restrict shipment to particular locations
Request additional documentation
Delay or cancel a shipment
Decline to ship a product

These actions may be taken when reasonably necessary to comply with carrier, transportation, safety, legal, regulatory, or payment-processor requirements.

18. Relationship to Other Policies

This Shipping Policy forms part of the Second Wind Research Labs Terms and Conditions.

Orders are also subject to our:

Refund and Return Policy
Research Purchase and Qualification Policy
Privacy Policy
Terms and Conditions

If this Shipping Policy conflicts with the Terms and Conditions, the Terms and Conditions will control unless applicable law requires otherwise.

19. Contact Information

Shipping questions may be directed to:

Second Wind Research Labs
Renew Peptide Health LLC
Email: support@secondwindresearch.com
Mailing address: P.O. Box 68, Union Grove, NC 28689
Website: secondwindresearch.com

Include your order number in the subject line whenever possible.

We typically respond within 24–48 business hours, Monday through Friday, excluding weekends and federal holidays.